Support

Write to us and we will answer as soon as we can. Include your iPhone model, iOS version and what happened.

support@twicefall.com

I reinstalled the game or got a new iPhone. How do I get my progress back?

If iCloud is on for your Apple Account, open Twicefall and wait a few seconds with an internet connection: levels, stars, coins and helps come back automatically. Without iCloud, progress is stored only on the device and cannot be recovered.

I bought coins and did not receive them.

Close and reopen the game with an internet connection: the App Store delivers pending purchases again. If they still do not appear, email us with the date of the purchase.

How do I request a refund?

Purchases are processed by Apple. Request it at reportaproblem.apple.com.

How do I delete my data?

Delete the app. To delete the iCloud copy, go to Settings > [your name] > iCloud > Manage Storage > Twicefall.

Ads and privacy

Rewarded ads are optional. You can review your advertising choices in the game shop.